Refund Policy

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. Please use the step-by-step instructions below to return by mail:

  • If you received a damaged, defective, or wrong item from your online order, please contact us right away.
  • Online purchases may not be exchanged by mail.

STEP 1: Package your items and the invoice that came with your order(s).

  • Complete the return form on the bottom of your invoice.
  • Enclose the return form and your return merchandise inside the box and keep the top half of the invoice for your records.

STEP 2: Take your package to the carrier of your choice.

  • Be sure that all return packages are properly insured and trackable.
  • Return shipping fees are the customer’s expense.
  • Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

  • The Home Furnisher, Milford Trading Estate, Hartland, Bideford, Devon, EX39 6EA.

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

How Will I Be Refunded?

All returns will be credited to the original form of payment. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and discount codes granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your refund.