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FAQs

What is your return policy?

We just want you to love it! Return anything, anytime for any reason with 100% guarantee. Please use the step-by-step instructions below to return by mail:

  • If you've received a damaged, defective, or incorrect item from your online order, please contact us right away.
  • Online purchases may not be exchanged by mail.

STEP 1: Package your items and the invoice that came with your order(s).

  • Complete the return form on the bottom of your invoice.
  • Enclose the return form and the merchandise you wish to return inside the box and keep the top half of the invoice for your records.

STEP 2: Take your package to the carrier of your choice.

  • Ensure that all return packages are properly insured and trackable.
  • Return shipping fees are the customer’s expense.
  • Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

  • The Home Furnisher, Milford Trading Estate, Hartland, Bideford, Devon, EX39 6EA.

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

How Will I Be Refunded?

All returns will be credited to the original form of payment. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase), and discount codes granted at the time of purchase, will be prorated and applied to the refund amount. Once the return is processed, we will send a confirmation via email of your refund. 

Delivery options

FREE STANDARD DELIVERY ON ALL OF OUR PRODUCTS!

Here at The Home Furnisher, we don't believe in customers having to pay extra on top of their purchases for delivery. That's why we've decided to take the bold step of offering all of our products with free standard delivery to UK Mainland addresses. Please note delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands are not included within our free delivery service. Please select your delivery zone at checkout to view delivery costs to these areas.

EXPRESS DELIVERY SERVICE AVAILABLE ON ALL OF OUR PRODUCTS!

Express Delivery is offered on all items in our store for delivery to mainland UK addresses. Express Delivery is offered at £10.00 per delivery (delivery to non Mainland UK addresses will be higher) and allows delivery of orders placed before the express deadline (1pm) to arrive within 1-2 working days. Please select the “Express Delivery” option at checkout.

What is delivery protection Cover?

We take every care to make sure that your items stay safe during transit. However, for complete peace of mind when you order with us, we offer “Delivery Protection Cover” This ensures the following:

  • No quibble guarantee for rapid replacement - for damage, lost or late deliveries
  • Priority Customer Service
  • DAMAGES MUST BE REPORTED WITHIN 24HRS OF DELIVERY 

We aim to provide a delivery service for our customers that encompasses reliability, timeliness and safe delivery. Unfortunately, mishaps do occasionally occur, and these can cause loss or damage to a customers goods. Our delivery protection provides protection for these unfortunate events to give you complete peace of mind. Please select the “Delivery Protection” option at checkout.

What if my package is late or lost?

Is your delivery running late? We kindly ask that you allow one additional business day beyond your expected delivery date. If your package still has not arrived, please contact us at enquiries@thehomefurnisher.co.uk 

 Didn't receive your order? We kindly ask that you allow one additional business day past the delivered scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us at enquiries@thehomefurnisher.co.uk 

NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from outside. Check to see if someone else, such as neighbor or an apartment office manager, accepted delivery on your behalf.

What if my item arrives damaged?

We're sorry to hear your item arrived damaged. Please contact us at enquiries@thehomefurnisher.co.uk so we can make it right.

How do I sign up to receive emails?

Signing up for our email list is easy! Simply go to the bottom left of our The Home Furnisher home page and enter and confirm your email address in the "Enter your email and subscribe to our news letter" section.

It can take a few weeks to receive your first offer, as offers are not always available. Once you start receiving emails from us, you're in!

Can I change or cancel my order?

When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled. We apologize for any inconvenience.

I didn't receive my order confirmation email?

Order confirmation emails are typically sent within a few minutes of placing your order, but can take up to an hour - be sure to check your spam folder! 

If you didn't receive your order confirmation email, please contact us at enquiries@thehomefurnisher.co.uk and we can confirm the email address associated with your account. We often find that incorrectly typed email addresses are usually the cause of missing emails. 

What payment methods do you accept?

When placing an order on thehomefurnisher.co.uk, only one credit/debit card may be used per order. 

The following payment methods are accepted: 

  • Visa
  • Visa Debit
  • MasterCard
  • Discover
  • JCB
  • American Express

SAVED PAYMENT OPTION

For faster and easier shopping, your credit card information can be conveniently and securely saved in your thehomefurnisher.co.uk registered account. For added security, your billing address must exactly match the address on file at your credit card company. If not, your order shipment may be delayed. For more information, please see our Privacy Policy

What if I am missing an item from my online order?

If your item is truly missing or you receive the incorrect item, please contact us at enquiries@thehomefurnisher.co.uk 

How do I update my address?

Updating your address is easy! Simply contact us at enquiries@thehomefurnisher.co.uk or update yourself via your online account.

When will my order be dispatched?

Orders dispatched using our free standard delivery to UK Mainland addresses option are dispatched within 1-3 business days while still being delivered within the quoted time frame from the day you placed your order. Processing times may be longer during high volume periods, but your order should still arrive by the date listed on your order.

In most cases, your order is completed immediately and cannot be changed or cancelled. 

Why was my order cancelled?

Items from your order or your entire order may be cancelled if there are errors when verifying your billing information or if your item(s) have sold out. We apologize for the inconvenience.

  • You will not be charged for any cancelled items.
  • You will receive an email explaining the reason for the cancellation.

What do I do if i receive the wrong item?

We're so sorry! If your order arrives and includes an incorrect item, please contact us at enquiries@thehomefurnisher.co.uk so we can make it right.

When will I receive a refund from my return?

Please allow up to 21 business days for us to receive your return and process your refund. We recommend tracking your return with the carrier you chose to ensure we have received the package.

Once your return is processed, your refund will typically process back to your credit card within 3-5 business days depending on your financial institution. 

Why am I getting an error message when I try to submit my order?

If you’re having trouble submitting your order, we recommend changing the form of payment on your order.

If you believe your payment method should be authorizing your purchase, we recommend calling your bank or credit card company.

What do I do if I forget my password?

Enter your account email address, click "forgot password" and we’ll send you a link to reset your password.

Why am I seeing a double authorization on my credit card?

A re-authorization on your purchase amount is required to dispatch your order when the original authorization has expired. This can result in your credit card or bank temporarily showing a second authorization. We recommend contacting your credit card company to determine when they will drop the original authorization. We ask for your understanding during this time as you may experience delivery delays. 

Website accessibility

The Home Furnisher cares deeply about the customer experience of everyone, so we make the simplicity of accessing our website a priority.

If you have any trouble accessing information or services on thehomefurnisher.co.uk, please contact us. Please specify the nature of the accessibility issue and the assistive technology you use. This will help us in our ongoing effort to deliver a great customer experience for all of our customers.

How do I keep my personal information safe?

In today's world, data security breaches are unfortunately becoming all too common. The Home Furnisher cares about you and your security. To further protect your personal information, we encourage you to change your passwords frequently for all of your online accounts, including thehomefurnisher.co.uk.

Here are a few tips from security experts for keeping your information safe:

  • Change your password periodically.
  • Avoid reusing the same password for multiple websites - this is especially important for any websites where your credit card, financial or health information may be saved.
  • Use complex characters (including letters, numbers and special characters)
  • Avoid using words found in the dictionary.
  • Ensure your password is not the same as your username.
  • Always be skeptical of any company asking for sensitive information by email. The Home Furnisher will never ask for your password or bank account/credit card information through email.